Privacy Policy

Blue Lobster Technologies Private Limited ("VoiceiQ", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform.

1. Scope

This Privacy Policy applies to:

• Business Customers: Organizations that use our AI voice agent platform
• End Users: Individuals who interact with our AI agents through voice calls
• Website Visitors: Anyone who visits our website

2. Information We Collect

2.1 Business Customer Data

• Account information: Company name, contact details, billing information
• User credentials: Email addresses, authentication data
• Configuration data: Agent settings, workflow configurations, CRM integration details
• Usage data: Platform activity, API calls, feature usage

2.2 End User Data (Voice Interactions)

• Phone numbers (encrypted at rest and in transit)
• Voice recordings and transcripts of conversations
• Call metadata: timestamps, duration, call outcomes
• Information shared during calls (e.g., payment details, policy numbers)

2.3 Technical Data

• IP addresses, browser type, device information
• Cookies and similar tracking technologies
• Access logs and security audit trails

3. How We Use Your Information

We process personal data for the following purposes:

• Delivering and operating our AI voice agent services
• Processing voice calls and generating transcripts
• Improving our AI models and service quality
• Customer support and communication
• Billing and account management
• Compliance with legal obligations
• Fraud prevention and security monitoring

Important: We do not sell personal data to third parties or use customer data for advertising purposes unrelated to our Services.

4. Legal Basis for Processing

We process personal data based on:

• Contract Performance: To deliver services under our agreements
• Legal Obligations: Compliance with applicable laws and regulations
• Legitimate Interests: Service improvement, security, fraud prevention
• Consent: Where required, such as for voice recording notifications

5. Data Sharing & Disclosure

We may share data with:

• Business Customers: Access to their end-user interaction data via dashboards and APIs
• Service Providers: Cloud hosting (AWS), telephony providers, payment processors—bound by data processing agreements
• Legal Authorities: When required by law, court order, or regulatory request
• Corporate Transactions: In connection with mergers, acquisitions, or asset sales

6. Data Security

We implement comprehensive security measures aligned with industry standards:

• Encryption: AES-256 encryption at rest, TLS 1.2+ in transit; additional application-level encryption for PII
• Access Control: Role-based access, multi-factor authentication, quarterly access reviews
• Infrastructure Security: AWS-hosted with VPC segmentation, WAF, intrusion detection
• Monitoring: 24/7 security monitoring, audit logging, anomaly detection
• Business Continuity: Automated backups, disaster recovery procedures

7. Data Retention

• Voice Recordings & Transcripts: Retained per customer contract terms; deleted upon request after contract termination
• Account Data: Retained for the duration of the business relationship plus 7 years for compliance
• Security Logs: 12 months for operational logs; up to 7 years for legal/audit purposes

8. Data Residency

India: By default, all data is stored in AWS Mumbai (ap-south-1) region within Indian territory.

International: For customers in other regions, we offer data residency options in Singapore and other AWS regions, subject to contractual arrangements.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access, correct, or delete your personal data
• Restrict or object to certain processing activities
• Request data portability
• Withdraw consent where consent is the legal basis
• Lodge a complaint with a data protection authority

To exercise your rights, contact us at support@voiceiq.in. We respond within 30 days.

10. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.

11. Children's Privacy

Our Services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Updates to This Policy

We review and update this Privacy Policy periodically. Material changes will be communicated via email or platform notification. The "Last updated" date indicates the most recent revision.

13. Contact Us

For privacy-related inquiries or to exercise your data rights:

Email: support@voiceiq.in

Address: Blue Lobster Technologies Private Limited, Bangalore, Karnataka, India